Setting clear goals will help you find a provider that aligns with your business objectives. Over the course of the EMITS contract, Deloitte reduced technical debt and increased system availability by migrating 66 systems to a multi-cloud environment and reduced the client’s data center footprint. Nearly a dozen ITSM processes were analyzed, resulting in improved asset life cycle tracking, better access to knowledge, and faster incident response times, to name just a few. A customer-first approach and new self-service capabilities were launched to reduce ticket volumes, improve resolution times, and increase overall customer satisfaction. Organizations can confidently build and scale applications with a streamlined experience across services and across clouds while Red Hat manages the rest.

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